• Enhancing user experience in scientific informatics support

    Understanding scientific informatics support First Rule of Customer Support: Be responsive. Second Rule: Do not talk (much) to your customers! Sounds ironic?  Not actually. We’ve been preaching this rule to our scientific application support analysts and it’s starting to work wonders with our user experience. We are supporting 25000 scientists/statisticians/analysts and over 110 applications across […]

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