Enhancing user experience in scientific informatics support

Enhancing user experience in scientific informatics support

Understanding scientific informatics support First Rule of Customer Support: Be responsive. Second Rule: Do not talk (much) to your customers! Sounds ironic?  Not actually. We’ve been preaching this rule to our scientific application support analysts and it’s starting...
Choosing LIMS, now that’s a thinker!

Choosing LIMS, now that’s a thinker!

Recently, my team and I were on our way to a client’s office for a Business Analysis meeting with their QA (Quality Assurance) team to evaluate and pick the right LIMS (Laboratory Information Management System) solution for their needs. The heavy snow in Chicago...